FAQ

Is Hiring America printed on American products?

Yes, we use 100% American products.

Do you accept orders placed outside of the US?

Yes.

How long will it take to receive my order?

We ship most orders between 5-10 business days.  Shipping is from Pocatello, ID and we use USPS as our carrier of choice.

What is this store’s return and exchange policy?

Here at Hiring America we want you to be completely satisfied with your purchase. If you are unhappy with an item that you purchased you can simply return it within 15 days of the purchase for a refund (less the shipping/handling fees) by using our contact us page and letting us know the issue.

Just make sure all of the items are returned in the condition that you received them in. Any t-shirt that has been worn or laundered may not be returned. If you are unsure if your product is returnable please feel free to contact us.  Please note that all shipping costs associated with a return are the responsibility of the customer. Items will not be eligible for a refund if:

  • Item was refused upon delivery
  • An incorrect address was provided by the customer
  • Shirt has been worn, washed, dried, or stained in any way

Incorrect Address and Return to Sender

Packages that are shipped with an incorrect address provided by the customer during the order process are subject to an additional $14 charge if the address must be changed by the carrier in order for the package to be deliverable.

Orders ‘Returned to Sender’ by the carrier are subject to a $14 charge. This includes, but is not limited to: orders in which the customer provided an incomplete or incorrect address, the customer is not available for delivery, the customer fails to provide a P.O. Box or physical address, or the order is refused by the customer.

Custom Designs

Custom designed t-shirts are not eligible for exchanges or refunds.

Defective Items

If there is a problem with your product, please contact us. While we do everything within our power to ensure that you receive your products in the condition you expect, sometimes mistakes and accidents happen. We will do our best to ensure that the issue is resolved to your satisfaction.  Replacement items will be shipped the same method as the original order.

Processing

Returns are typically processed within 1 week after the items are received into our warehouse. If you feel as though your return is not being processed within a reasonable amount of time go ahead and contact us.

How do I pay my order?  Is it secure?

When you checkout you can pay by credit card thru the Shopify payment gateways. We have an SSL certificate ensuring that your order is placed securely. We do not store credit card information on our server, so your transaction is secure.

We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order while processing.

What if something is wrong with my order?

If you have a problem with an order from our store, please contact us directly.

Can I feature your shop on my blog, website, or newsletter?

Of course! We're always interested in hearing about potential collaborations or press opportunities. Please contact us directly with more information.